Returns policy

Your Return Options

Return Option

(Online Purchases)



FREE simply request a returns label or prepaid label by emailing Items to be returned within 28 days from receipt of goods.

To ensure your order arrives when you expect, we may make changes to delivery options during Sales, or busy periods. The options that are available will be made clear during checkout.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for worldwide deliveries, some of our products may not be available for delivery to certain destinations. We reserve the right to define what can and cannot be delivered to destinations. Please note that many countries have import restrictions on certain products or materials. The products you order for delivery to worldwide destinations may be subject to duties or taxes upon importation. These duties or taxes are levied once the product reaches the country of destination. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination. You are also responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.

Legal Right to cancel

If you are a consumer as per § 13 BGB you have the legal right to cancel. A consumer is any natural person who carries out transactions not for commercial or self-employment purposes.



Instructions on your right to cancel

You have the legal right to cancel your order within fourteen days, without giving a reason.

This cancellation period of fourteen days starts with the day you or a person of your choice, who is not the deliverer, have/ has received the goods.
In order to apply your legal right to cancel you need to contact us with a clear statement (e.g. by post or E-Mail) and let us know about your decision to cancel this contract. 

In order to comply with the time limit, it is sufficient to post the cancellation notice before the fourteen days end.



Consequences of the cancellation

If you have cancelled this contract, we are obliged to refund your payment, including delivery costs, within fourteen days starting with the day we received your cancellation notice (with the exception of additional costs, as a result of your decision to choose a different delivery option other than the cheapest standard delivery offered by us). In order to refund your money, we will use the same transaction that you chose in order to pay, unless we specifically agreed on an alternative refund method. We won’t charge an extra fee for the refund under any circumstances. We can deny the refund until we have either received the products or proof that you have sent them, depending on the earlier point of time.

You need to send back the products immediately within fourteen days starting from the date you have informed us about the cancellation of the contract, to us at JM Belts, 28 Magdalene St, Cambridge, Cb3 0AF, United Kingdom. The deadline is met, if you post the goods before the expiry of the period of fourteen days.



Cancellation right exceptions

The right to cancel does not include the delivery of sealed goods, which on the grounds relating to protection of health, are not suitable for being returned when they have been opened by the consumer.




JM Belts returns policy

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this Returns Policy within 28 days. These 28 days are regardless of your legal right to cancel within fourteen days. Customers can return their products by post only.

You will be responsible for the cost of returning the products to us by post. We recommend that you use a postal service that insures you for the value of the products you are returning and you should keep proof of postage. We will refund the full price you paid for the products, using the same method you used to pay for them. No exchanges can be made through our warehouse (this is because we cannot guarantee stock levels due to expected high turnover of styles).



Reasonable care

If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that:

  • You can open the packaging to look at and try on the products

  • Products should not be worn outside and no damage including scuffing or marks should appear on the product.

  • Tags should not be removed from products.

  • The original packaging should be retained and returned.

If you fail to take reasonable care of the products before returning them to us, you may have to compensate us.
Our returns policy does not affect your statutory rights in respect of defective products.

Risk and title

The products will be at your risk at the time that they enter into your possession or a person identified by you that is authorised to take possession of the products. Ownership of the products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.


We will take responsibility for defects in the goods as per statutory provision, in particular §§ 434 ff. BGB.




Our liability for defects in the goods is as follows:

Our liability in cases of intent and gross negligence is unrestricted.

We are only liable for defects that were not of intent or gross negligence if a duty has been violated, which was of special significance for the contractual purpose (cardinal obligation). In this case our liability is limited to foreseeable damage typical of the contract.
The liability for loss of life, bodily injury or damage to the health of a person on account of assuming a guarantee remains unaffected by the foregoing limitation of liability.